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Sending Files Through Kiteworks

Occasionally you may be required to send over large files to technicians at Fluke Support for us to help you. You can use a Kiteworks account to get necessary large files over to us. The following walks you through creating an account and sending your files.

 

Create your account

  1. Go to https://nafiles.fortivemail.com
  2. Click on Create account
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  3. Enter in your email address and create a password
  4. Click Create account
  5. You will get a message telling you that you will receive an email with a button to activate your account
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  6. In your email inbox, click on the email from accellion with the subject Welcome to "kiteworks-NA"
  7. Click on Activate account

Sending a file

  1. Login to Kiteworks with your newly created account
  2. Click the Compose button in the top left of your screen
  3. Send to softwaresupport@flukecal.com with the Subject line of Ticket ###### ATTN: <technician name>
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  4. Click on the icon that has a paperclip and a piece of paper to upload your file
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  5. After attaching the file, click Send
  6. The file will start uploading and you can click on Outbox to see when it is done uploading
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